Common purchase-related questions answered
Orders and delivery
How long does it take to receive my order?
Each product is manufactured when the order has been received. The current lead time is approximately 7-10 working days. After that, the shipping company takes approximately 3-4 working days for delivery within Sweden. Within the EU it takes between 10-15 days with PostNord and between 3-5 days with Fedex. International orders outside the EU take between 10-20 days depending on how long customs clearance takes with PostNord. International orders outside the EU take approximately 5-7 working days with Fedex.
How do I create an account?
You do not need to create an account to place an order. You can always choose to shop as a guest. At checkout, you can check the box to create an account. Alternatively, you can create an account via this link.
How do I change my delivery address?
We offer the option to choose a different shipping address than the billing address. You should find this option at checkout. If your order has not shipped yet, you can contact us immediately to change the shipping address.
How can I track the status of my order?
Once your order has been shipped, you will receive an email with the tracking link. If you live outside the EU and have chosen PostNord as your shipping option, the tracking will be displayed on the PostNord website until the package leaves Sweden. Once customs forwards it to the local postal service, you can track the package with the same PostNord tracking number on the local postal service website.
Will you save my credit card information?
No. Absolutely not! Your credit card information is not stored with us. To ensure a very safe and secure payment, we handle all payments with some of the best payment processing services, such as PayPal, Stripe and Klarna, to name a few.
Do you charge sales tax?
Yes. All goods sold within Sweden and the EU will be taxed at 25%. All orders outside the EU will not be taxed.
Do you ship to my country?
Yes. We ship worldwide.
Will my goods come in one package?
We try to combine orders whenever possible, as it is both better from a sustainability perspective and means less administration for us and our customers. However, sometimes we may need to split the order into multiple packages depending on lead times.
If you need to exchange an item
Returns and exchanges
What is your return and exchange policy?
We have a simple and clear return and exchange policy. For all products that are not personalized, such as wallets or key rings, you always have the right to return within 14 days. However, for your peace of mind, we give 30 days. Please note that personalized products, such as belts that are custom-made to your exact waist measurement or watch straps that are personalized with unique thread colors and sizes, cannot be returned. The product must be returned in its original packaging and in unused condition to receive a full refund. The shipping cost to return the product is always covered by the customer. When it comes to exchanges, the product must first be returned to us, and then we will send out a new product. A small shipping cost of 80 SEK will be added for exchanges within Sweden and 150 SEK for exchanges outside Sweden.
I received the wrong item.
Sometimes things go wrong. But in this case we will fix the problem at no cost to you. Please contact us using the contact form below.
My order arrived damaged
This has never happened yet, but in the rare case this happens, please contact us using the contact form, and we will resolve it.
Where should I mail my authorized return?
For any return, please contact us first. We will guide you through the return process. Please do not send any packages back without checking with us first.
How do I get customer support?
The easiest way to contact us is by using the contact form on the link below.
What do I do if I have entered an incorrect delivery address?
If the order has not yet been shipped, we will be able to change the delivery address. Please contact us as soon as possible.
Can I change or cancel an order after I have placed it?
If it is a non personalised item, you can cancel it free of charge if we haven’t shipped it out. If we have shipped it out, then you will need to make a return in which case, return shipping is your responsibility.
If it is a personalised item and we have not started working on the order, you may cancel the order. However, if we have already started working on your personalised product, then it can’t be cancelled.
Can I pre-order an item that is out of stock?
No. In that case, you should sign up for the waiting list and we will inform you when the product is back in stock.